Privacy policy

This policy describes how NEOVAA LLC ("Neovaa", "we", "our") collects, uses and protects personal data when you visit neovaa.com or interact with us through our contact form, our scheduling tool or by email. We are the data controller of the personal data described below.

1. What we collect

We only collect what you actively provide. We do not run analytics, tracking pixels, fingerprinting, ad networks or behavioural profiling on this website. The site sets no cookies of its own.

Through the contact form (/contact): your name, email address, company name, store URL and the content of your message.

Through the scheduling tool (Calendly): your name, email, company name, company website, role and catalogue size, as well as your chosen meeting time. This information is collected so we can prepare for the call.

By email: any information you choose to share when writing to contact@neovaa.com.

2. How we use it

We use this information solely to respond to your enquiry, prepare for a discovery call, send a tailored follow-up afterwards, and maintain a commercial relationship if one develops.

The legal basis under UK GDPR is your consent (when you submit a form or book a call) and our legitimate interest in operating a B2B service. We do not use your data for advertising, profiling or resale.

3. Who processes the data on our behalf

We work with a small number of established service providers who process data strictly to deliver the website and the booking flow:

• Netlify, Inc. — website hosting and storage of contact-form submissions (United States)
• Calendly LLC — meeting scheduling and pre-call intake (United States)
• Google LLC (Google Workspace) — email infrastructure for our @neovaa.com address (United States)

Where data is transferred outside the UK or EU, the transfer is covered by Standard Contractual Clauses or equivalent safeguards put in place by these providers.

Fonts on this website are self-hosted on our own infrastructure. No font, script or asset is fetched from a third-party CDN.

4. How long we keep it

Contact-form messages and Calendly intake data are retained for as long as the commercial discussion remains active and for up to three years after the last meaningful exchange, after which they are deleted. You may request deletion at any time before then.

5. Your rights

Under UK GDPR and equivalent regulations in the EU and Australia, you have the right to access, correct, delete, restrict, port or object to the processing of your personal data, and to withdraw consent at any time. To exercise any of these rights, write to contact@neovaa.com. We will respond within thirty days.

If you are not satisfied with how we have handled your data, you may lodge a complaint with the UK Information Commissioner's Office at ico.org.uk, or with your local supervisory authority in the EU or Australia.

6. Security

The website is served over HTTPS. Form submissions and email traffic are encrypted in transit. Stored data is held in access-controlled environments at the providers listed above.

7. Changes to this policy

If we change how we collect or process personal data, we will update this page and revise the date above. Material changes will be communicated by email to anyone with an active commercial discussion with us.